We are re-centering our business for renewed growth focusing on the strength in our core Benefits Outsourcing and Consulting businesses. By streamlining our cost structure we are freeing up resources for reinvestment and improving profitability. Our growth will be fueled by enhancements to our current platforms, the addition of complementary Consulting and Outsourcing solutions and expansion into new markets.
We are focused on execution by building a strong business discipline that leads to quality client relationships and financial results. To that end, we have developed the following Four Pillars of Shared Purpose to guide our decisions and actions:
1. Keep clients first—looking at each of our business decisions to test how they enhance the relationships we enjoy with our clients. Our aim is to enhance the complete experience for all of our clients—from prospect to proposal to contract to expansion to renewal.
2. Create a rewarding work experience—ensuring that Hewitt is a place where associates can do their best work. We are taking action to enhance the work experience and create some fun in the workplace in ways that lead to improved engagement and retention of our people.
3. Grow with intention—both organically and through logical acquisitions. We are investing in product enhancements and adding complementary services to both our Consulting and Outsourcing offers based on emerging client needs. In addition, we are introducing Hewitt to new markets and expanding in others—specifically the middle market in North America and high-growth markets in Asia-Pacific. We have augmented our sales organization to support these market expansions and to be more proactive across the board.
4. Get lean—by reshaping our operating model and implementing a continuous improvement mandate that is improving efficiency and freeing up resources. Lean is the new way of thinking and working at Hewitt that enables us to fund the investments that will lead to new growth and other value-creation initiatives, while still contributing to margin expansion.
